One queue, not ten tabs
Every address you use — support@, billing@, the website chat — lands in a single queue, sorted by deadline rather than by date.
Shared inbox & helpdesk
One queue, and nobody replies twice
Replyo turns support@ into a shared workspace: automatic assignment, saved replies and an SLA countdown the whole team can see.
- No credit card
- Guided migration in 30 min
- Data hosted in France
Mockup of the Replyo interface: the conversation queue, an open conversation and the customer panel with its SLA deadline.
The product
Six things a shared mailbox is missing
Not a CRM, not an intranet: one tool that does one job — answering quickly and well — without anyone learning a new vocabulary.
Collision detection
When a teammate opens the same conversation, you see it live. No more duplicate sends or contradictory answers.
Assignment rules
Refunds go to Nadia, English to Léo, everything else to whoever has the lightest load. Rules are written in one sentence.
Saved replies
A shortcut inserts the right answer with the customer variables already filled in. You read it back, adjust, send.
SLA and reminders
Every conversation carries a deadline. Ten minutes before it, the card turns amber and the team is notified.
Weekly reports
One email on Monday morning: volume, response times, recurring topics. A director can read it in two minutes.
The SLA, live
What your queue is doing while you read this page
Every conversation carries a deadline computed from your own rules: channel, customer plan, time of day. These are the aggregated numbers of the teams running Replyo today.
Live
First response time
—
30-day rolling average, all channels
Tickets resolved under 4 h
—
internal target set at 90%
Satisfaction after resolution
—
2,418 survey answers
Assignment rules
A rule is one sentence: “English messages go to Léo, refunds to Nadia, everything else to whoever has the lightest load.” It applies the second a message lands.
Saved replies
The forty messages you write every week become fill-in templates. First name, order and date are already filled; you read it back and send.
Weekly reports
Monday, 8am, one email: volume, response times, recurring topics, and the three conversations that missed the SLA — with the reason why.
The team
Built by people who have worked support
Replyo started in Nantes in 2021, inside a team of six answering 400 emails a week from a shared Gmail account. We tried the big helpdesks: too heavy, too expensive, designed for departments of thirty agents.
So we build the tool we wanted: set up in half an hour, understandable without training, and honest about what it does not do. Every new hire spends their first week answering our own customers.
- Data hosted in France, GDPR compliant
- Support written by the people who build the product
- Full export of your conversations at any time
- No lock-in: cancel your subscription in one click
340support teams run on Replyo
They migrated
Teams of 3 to 20 people
We migrated on a Friday afternoon and were answering from Replyo on Monday. First response time went from 40 minutes to under 3.
The SLA countdown changed how we work: we no longer wonder what to handle first, the queue tells us.
The Monday report is the only dashboard our management actually reads. Two minutes, and everyone knows where we stand.
Pricing
Per person who replies, no lock-in
Colleagues invited to read or leave an internal note are free. Monthly billing, one-click cancellation, two months free on annual plans.
Solo
€19/ month / agent
One or two people sharing support@.
- 1 shared inbox
- Saved replies
- Collision detection
- 12 months of history
Team
€39/ month / agent
What 8 customers out of 10 run: three to ten agents.
- 5 shared inboxes + website chat
- Unlimited assignment rules
- SLA per channel and customer plan
- Weekly reports
- Two-way CRM integration
Scale
€79/ month / agent
Several brands, several languages, contractual obligations.
- Unlimited inboxes and brands
- Contractual SLAs and audit reports
- SAML SSO and access log
- Sandbox environment
- A named contact
Prices exclude VAT. 14-day trial on the Team plan, no credit card.
FAQ
Before you create an account
How long does migration take?
About thirty minutes. You forward support@ to Replyo, we import twelve months of history, and your existing filters carry over as they are. We stay on a call with you during the switch if you want.
Where is our data hosted?
With a French provider, in Gravelines and Roubaix, encrypted at rest with daily backups. No customer data leaves the European Union, and nothing is used to train a model.
Do we need a card for the trial?
No. The 14-day trial includes every feature of the Team plan. When it ends your account becomes read-only: nothing is deleted and nothing is charged.
How are users counted?
You pay per person who replies. Colleagues invited to read a conversation or leave an internal note are free and unlimited.
What if we want to leave?
One button exports all your conversations, contacts and notes as EML and CSV. You cancel from the settings, with no notice period and no retention call.
Does Replyo replace a CRM?
No, and that is on purpose. Replyo handles the conversation; your CRM keeps the commercial relationship. The two connect through a two-way integration.
Demo
Book a 25-minute demo
A real demo on your own case: we connect a test address, write an assignment rule and look at your SLA. No slide deck.
- 1We connect a test address on your own domain, live.
- 2We write an assignment rule together, from your real cases.
- 3We look at what your SLA would have been over the last 30 days.
- demo@replyo.fr
- Replyo
- 14 rue Kervégan, 44000 Nantes, France
- Hours
- Monday to Friday, 9am – 7pm (CET)